Back office processing eats up a lot of time and resources for contact centers. Spiraling volumes of data consume operations and personnel, causing major delays. When not addressed properly, these delays pile up and may become a bottomless pit of work waiting to be processed. It’s not a good situation for any contact center.
One way of keeping things on track and avoiding that bottomless pit is through outsourcing back office support services, one of the safest and most effective solutions you can invest in. What’s more, with today’s advances in technology, back office support is that much more accessible to small and medium-sized businesses.
Infinit Contact is a provider of superior back office support services, with extensive experience spanning various industries. We provide the technological infrastructure, personnel, and operational framework needed for effective and time-bound back office service. No matter how we receive the information, or whatever format it may be in, Infinit Contact’s team of back office experts can process it. Hard copies, digitized versions, FTP sites, we can handle them all according to your unique specifications.
Our suite of back office support services includes:
- Data Management – With the abundance of information processed daily by your contact center, management of all that data must be constant. Infinit Contact provides timely, accurate solutions to help you manage all your back office data in real time.
- Data scanning / research – Regardless of how much data there is to process, finding and extracting information needs to be done swiftly—and digitizing paper documents is the perfect solution to achieve that. Infinit Contact’s data scanning process integrates sophisticated technology that converts and imports data into a secured system that withstands time.
- Data entry / coding – Accuracy is imperative when it comes to data extraction. That said, our highly skilled, well-trained team is capable of handling any volume of information with maximum accuracy.
- Data Analytics – Aside from our ability to manage your data effectively, we also have the skills to help you interpret this information and produce key insights to help you make strategic decisions.
- Data Storage – Everything must have its own place. This is also true for your data. Infinit Contact possesses a secured infrastructure to safely store your information, however vast or otherwise.
Since contact centers are front-liners, it becomes imperative to find a way to concentrate on enhancing customer relations and nurturing them in leads that contribute to the growth of your business. Engaging Infinit Contact for your back office support requirements gives you more time and energy to focus on your core competencies while maintaining quality data management. When we come on board, we bring specialized skills and back office data management expertise that will present competitive advantages in expanding your market.
Supporting our back office services is a robust, yet flexible technological infrastructure capable of maintaining and securing your data. Our state-of-the-art facilities are meticulously maintained, ensuring that there will be no downtime in our services. When it comes to security, we also prioritize the confidentiality of our clients’ information. This is true as our policies and procedures have been ISO 27001:2005 Information Security Management System-certified.
With a paperless environment and documents in easy-to-access electronic formats, Infinit Contact is here to help digitize your contact center’s data and increase your business’s overall efficiency and productivity.